10. Some courses on OpenLearning require you to pay a fee before you can enrol in the course or a fee to be assessed and certified for an accredited course. In the event that you are unsatisfied with the experience in the course or the certification, please contact our Customer Success Team on support@openlearning.com and the provider of the course to request a refund within 7 days of joining the course. If the product was purchased through the Apple App Store, please refer to the App Store refund process.

11. Educator pricing subscriptions must be purchased on either a monthly or annual plan. Your payment will automatically renew at the end of the subscription period, unless you cancel your Paid Subscription before the end of the current subscription period. The cancellation will take effect the day after the last day of the current subscription period, and you will no longer have access to OpenLearning courses as an Educator. Cancelling before the end of the current subscription period will not result in a refund of subscription fees already paid to us, although we may use our discretion to determine otherwise.

12. To cancel an Educator pricing subscription please follow these instructions.

13. OpenLearning may change the price of Educator pricing subscriptions from time to time and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes for Educator pricing subscriptions will take effect at the start of the next subscription period following the date of the price change. As permitted by local law, you accept the new price by continuing to use OpenLearning after the price change takes effect. If you do not agree with the price change, you have the right to reject the change by contacting Customer Success and cancelling your subscription prior to the price change taking effect.